99 Mobile Cover Return Policy



Return Policy:


At 99 Mobile Cover, we understand that sometimes a product may not meet your expectations. If you find yourself dissatisfied with your purchase due to a change of mind or any other reason, we have a hassle-free return policy to ensure your satisfaction.


Conditions for Return:

1. Initiating a Return:

Contact us at help@99mobilecover.com within 7 days of receiving your order to initiate a return.

2. Return Shipping:

Customers are responsible for the return shipping costs.

Pack the product securely to prevent any damage during transit.

3. Refund Process:

Upon receiving the returned product in its original condition, we will process a refund to your original payment method.

Exclusions:

1. Used or Damaged Products:

We do not accept returns for used or damaged products.

2. Customized or Personalized Items:

Products that have been customized or personalized are not eligible for return unless they are damaged or defective.

Refund Timeframe:

Once we receive the returned item, we will process the refund. Please allow 7 business days for the refund to reflect in your account.


Refund Policy:


Replacement Guarantee:

We stand by the quality of our products and offer a replacement guarantee for damaged or defective items. If you receive a product that falls into these categories, please follow the instructions below:

1. Initiating a Replacement:

Contact us at help@99mobilecover.com within 3 days of receiving your order to initiate a replacement request.

2. Return Process:

We will provide you with a shipping address to return the damaged or defective product.
Upon receiving the returned item, we will dispatch a replacement to ensure your satisfaction.

Conditions for Replacement or Refund:
To be eligible for free replacement, return, or refund, the following conditions must apply:

1. Physically damaged item:

Must be proven by an unboxing video.

2. Missing parts or accessories:

Must be proven by an unboxing video.

3. Item different from the description:

Should be evident from the product detail page on 99mobilecover.com.

4. Defective item:

Must be proven by an unboxing video.

Exclusions:

We do not exchange products for customer ordering errors.

Color Discrepancy: We do not guarantee the accuracy of the product color due to variations in monitor displays.

Video Authentication:

To ensure eligibility for free replacement, return, or refund, the buyer must provide an authenticated unboxing video supporting their claim. No replacement claim will be accepted without an unboxing video.

Contact Us:

For any queries or assistance regarding replacements, refunds, or returns, feel free to contact us at help@99mobilecover.com. We are here to make your shopping experience seamless and enjoyable.